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De-Escalation Training for Hospitality Staff

25 Sep 2024
10:00am - 12:30pm PDT

Registration for this event has passed

Join 86 Harassment for an Expert-Led Training

De-Escalation Training for Hospitality Staff

Hosted by Safe Bar Inc.

 

Wednesday, September 25
10:00AM PST / 1:00PM EST

*2.5 hours*

 

Safe Bars De-escalation training focuses on de-escalation, boundary setting, and assertive communication for hospitality industry staff. This training was born out of the pandemic, when hospitality professionals experienced significantly higher rates of mistreatment and harassment from patrons. Hospitality and tipped wage workers have a lot to navigate, and our De-escalation training will give your team the skills to deal with escalated guests, giving them a greater sense of safety and confidence.

In this training, you’ll learn:

  • Why to choose de-escalation
  • How to recognize a stress response
  • 5 steps to effectively de-escalate
  • Active listening skills
  • The assertive alternative
  • Organizational strategies for safety
  • And more!

This training is 2.5 hours long, trauma-informed, target-centered, evidence-based, experiential, and participatory.



About 86 Harassment

86 Harassment is a groundbreaking initiative created by Women of the Vine & Spirits, aimed at addressing sexual harassment and gender-based violence within the beverage alcohol and hospitality industries. It serves as a collaborative effort to provide resources, support, and education to create safer work environments for all employees and customers. 86 Harassment is led by Women of the Vine & Spirits, in partnership with Industry Association Partners and Corporate Sponsors who hold a seat on the 86 Harassment Council. Industry Association Partners: Women of the Vine & Spirits, Distilled Spirits Council of the United States and Wine & Spirits Wholesalers of America.  Corporate Sponsors: Pernod Ricard North America and Republic National Distributing Company. For more information, please visit www.86harassment.com


About Safe Bars Inc.

Safe Bars is a DC/Baltimore-based nonprofit organization founded in 2013 whose mission is to prevent sexual harassment and assault in alcohol-serving spaces by teaching active bystander and de-escalation skills to hospitality staff, ultimately changing industry culture. We serve communities locally, nationally, and internationally. Our executive director, Amie Ward, has over 20 years experience in all facets of the hospitality industry. Safe Bars has a team of 16 trainers across the country, all of them hospitality professionals. To learn more and discuss scheduling, please contact info@safebars.org.

 

If you or someone you know has been affected by sexual violence, the 86 Harassment Hotline provides free, anonymous 24/7 support via phone at 1.781.277.6679  in English and Spanish. Learn more here. RAINN’s website (www.rainn.org) also provides information on supporting loved ones who are survivors, helping yourself heal if you’ve been directly affected by sexual violence, and how to be part of creating safer communities. 

25 Sep 2024
10:00am - 12:30pm PDT

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